Strongbro Support: Email the Studio, Common Fixes

Support is the studio. There is no ticket queue and no chatbot in front of it.

Contact

Email hello@02apps.com with what happened and, if you can, a screenshot. Say which iPhone you are on and which version of the app. Replies usually land within a day, occasionally two across a weekend.

There is no Strongbro account, so there is no password to reset and no login to recover. If your workouts are missing on a new phone, it is an iCloud sync question.

Restoring a purchase

Settings → scroll to Support → Restore Purchases. Check that the phone is signed into the Apple ID that bought the plan; a purchase made on a family member's account will not restore onto yours. Renewals, cancellations and refunds are handled by Apple, so the annual plan is cancelled in iOS Settings under your Apple ID rather than in the app.

Voice logging says it heard nothing

It rejects clips with under a third of a second of speech, which is what usually causes this. Hold the phone a little closer and say a full phrase: "bench press, three sets of ten at eighty". If the recording genuinely contains no workout, the app tells you that; it will never invent one.

A clip that fails every time is more likely a connection problem. Voice parsing happens on a server. The keypad does not need one, and logs the same sets offline.

iCloud sync isn't working

Check that you are signed into iCloud in iOS Settings, and that Strongbro is enabled under iCloud → Apps Using iCloud. Sync changes take effect after an app restart. Sync moves your data between your own devices; it is not a backup held by us, so a log that exists on no device of yours is gone.

A number looks wrong

Any set can be edited. Open the day from Home, adjust the number, tap Done. Records recalculate from the edited set, and a backdated session counts on the day it happened, whenever you got around to typing it in.

Requests and ideas

Feature requests are read. The useful ones describe the moment in the gym that annoyed you and what you did instead, which usually turns out to be a different problem from the feature people ask for.